Privacy Policy

At PBTS, we respect your privacy and understand that personal data is entrusted to us in confidence. This Privacy Policy explains how we collect, use, store, protect, disclose, and otherwise process personal data through our website, contact forms, client communications, and any client portal, workspace, dashboard, or related digital environment that we make available.

By accessing this website, submitting information to us, or using our portal or services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy, our contractual arrangements, and applicable law.

This Privacy Policy is intended to promote transparency, set clear expectations, and help you understand your rights and our responsibilities when personal data is processed by or on behalf of PBTS.

For the purposes of applicable data protection law, PBTS may act as a data controller where we determine the purpose and means of processing your personal data, and in some cases may also act as a data processor where we handle personal data strictly on behalf of a client under contract.

Where PBTS operates a client portal, project workspace, reporting environment, support system, or communication channel, we may process personal data as necessary to administer accounts, provide services, respond to requests, maintain security, and support the delivery of agreed work.

If you have any questions about this Privacy Policy or how your personal data is handled, you may contact us using the details published on our website or through our official business contact channels.

We may collect personal data that you voluntarily provide to us, including your full name, email address, telephone number, job title, company or organization name, billing details, service inquiry details, project information, and any other information you choose to submit through a contact form, booking form, proposal request, portal registration, support request, or direct communication.

Where a client portal or secure workspace is provided, we may collect login credentials, account identifiers, profile details, access history, communication records, uploaded files, task records, approval records, payment-related status information, and other data reasonably necessary for account administration and service delivery.

We may also collect technical and usage information automatically, such as IP address, browser type, operating system, device information, approximate location data, referring URLs, session timestamps, page interactions, and analytics information generated through website or portal use.

We may use personal data to respond to inquiries, communicate with clients, assess service requests, prepare proposals, onboard clients, create and manage portal accounts, provide analytics or consulting services, manage projects, issue invoices, process payments, provide support, improve our website or portal experience, monitor performance, maintain platform integrity, and protect against misuse, fraud, unauthorized access, or other harmful activity.

We may also process personal data where reasonably necessary to enforce our terms, maintain internal records, resolve disputes, exercise or defend legal claims, comply with legal or regulatory requirements, and preserve business continuity and operational security.

PBTS does not sell personal data submitted through the website or portal.

If PBTS provides a portal, dashboard, workspace, or login-protected service area, personal data processed through that environment may be used for identity verification, login authentication, user administration, client communication, file exchange, project collaboration, support management, request tracking, service fulfillment, and platform security.

Users are responsible for maintaining the confidentiality of their account credentials and for ensuring that information submitted through the portal is accurate, lawful, and appropriately shared.

PBTS may suspend, restrict, or terminate access where there is suspected misuse, unauthorized activity, violation of contractual terms, security risk, or unlawful processing.

Our website or portal may use cookies, session technologies, and similar tools to support core functionality, remember user preferences, improve performance, understand usage patterns, measure engagement, and maintain security.

Some cookies may be essential to the operation of the website or portal, while others may support analytics, performance optimization, or service improvement.

PBTS may disclose personal data to carefully selected third-party service providers, contractors, advisers, hosting providers, analytics providers, communication platforms, payment support providers, and IT support providers where reasonably necessary to operate the website, maintain the portal, communicate with clients, protect systems, or deliver contracted services.

We may also disclose personal data where required by law, court order, lawful request from a competent authority, regulatory requirement, or where disclosure is reasonably necessary to protect rights, property, systems, users, or legal interests.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including communication management, project delivery, portal administration, record keeping, compliance, dispute resolution, billing support, legal defence, security monitoring, and enforcement of contractual rights.

Where personal data is no longer required, we may delete, anonymize, archive, or securely dispose of it in accordance with our internal practices and legal obligations.

PBTS takes reasonable technical, organizational, and administrative measures designed to protect personal data against unauthorized or unlawful access, misuse, disclosure, loss, destruction, alteration, or accidental damage.

However, no website, portal, server, transmission method, or storage system can be guaranteed to be completely secure. While we take reasonable steps to safeguard personal data, we do not guarantee absolute security.

Subject to applicable law, you may have the right to be informed about how your personal data is used, request access to your personal data, request correction of inaccurate or incomplete data, object to certain processing, and request deletion in appropriate circumstances.

To exercise any applicable rights, you may contact us using the contact information made available on our website. We may request sufficient information to verify identity before processing a privacy-related request.

We may update or revise this Privacy Policy from time to time to reflect changes in our services, portal features, legal obligations, operational practices, or security requirements.

Any updated version will be posted on this page with a revised effective date.

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the processing of personal data by PBTS, please contact us through the official contact page, support channel, or business contact details provided on this website.